CometChat - Notice history

All systems operational

Operational

Chat & Messaging - API - Operational

100% - uptime
May 2025
Jun 2025
Jul 2025

Chat & Messaging - Websockets - Operational

100% - uptime
May 2025
Jun 2025
Jul 2025

Voice & Video Calling - Operational

100% - uptime
May 2025
Jun 2025
Jul 2025

Webhooks - Operational

100% - uptime
May 2025
Jun 2025
Jul 2025

Extensions - Operational

100% - uptime
May 2025
Jun 2025
Jul 2025

Insights - Operational

100% - uptime
May 2025
Jun 2025
Jul 2025

Notice history

Jul 2025

Chat & Messaging - API (North America) Maintenance
  • Completed
    July 24, 2025 at 2:19 AM
    Completed
    July 24, 2025 at 2:19 AM
    Maintenance has completed successfully.
  • In progress
    July 24, 2025 at 1:30 AM
    In progress
    July 24, 2025 at 1:30 AM
    Maintenance is now in progress
  • Planned
    July 24, 2025 at 1:30 AM
    Planned
    July 24, 2025 at 1:30 AM

    We will be deploying Chat API v3.9.33 as part of a scheduled maintenance activity during this window.

    No downtime or performance degradation is anticipated. All services are expected to remain fully operational throughout the deployment.

Chat & Messaging - API (North America) Maintenance
  • Completed
    July 10, 2025 at 2:59 AM
    Completed
    July 10, 2025 at 2:59 AM
    Maintenance has completed successfully.
  • In progress
    July 10, 2025 at 1:30 AM
    In progress
    July 10, 2025 at 1:30 AM
    Maintenance is now in progress
  • Planned
    July 10, 2025 at 1:30 AM
    Planned
    July 10, 2025 at 1:30 AM

    We will be deploying Chat API v3.9.32 as part of a scheduled maintenance activity during this window.

    No downtime or performance degradation is anticipated. All services are expected to remain fully operational throughout the deployment.

Jun 2025

Chat & Messaging - API (North America) Maintenance
  • Completed
    June 19, 2025 at 3:00 AM
    Completed
    June 19, 2025 at 3:00 AM
    Maintenance has completed successfully.
  • In progress
    June 19, 2025 at 1:00 AM
    In progress
    June 19, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    June 19, 2025 at 1:00 AM
    Planned
    June 19, 2025 at 1:00 AM

    We will be performing a scheduled infrastructure and service upgrade from version Chat API v3.9.25 to Chat API v3.9.31 to enhance the security, performance, and scalability of our systems.

    No service downtime or degradation is expected — your access and functionality will remain fully available throughout the deployment window.

    What to expect:

    • Continuous service availability with no disruption

    • Proactive health checks and real-time monitoring by our operations team

    • A confirmation notification once the upgrade is successfully completed

    This upgrade is part of our ongoing commitment to delivering a secure, reliable, and high-performance experience for all our customers.

    Thank you for your continued trust in CometChat.

May 2025

Temporary Disruption in Webhook Delivery
  • Resolved
    Resolved

    As part of a scheduled infrastructure upgrade for a customer using a dedicated environment, we migrated services to a new server setup aimed at enhancing performance and scalability.

    Following the migration, the customer reported that they were no longer receiving after_message webhook events. The issue was traced to the new infrastructure using a different set of IP addresses that had not yet been allowlisted in the customer's network configuration.

    All other services — including real-time messaging, presence, message receipts, and their related webhooks — remained unaffected and continued to operate as expected during this time.

    Timeline (IST)

    • 8:30 AM – Migration to the new server infrastructure completed

    • 8:59 AM – Customer reported missing after_message webhook events

    • 9:01 AM – Services were reverted to the original infrastructure, restoring webhook delivery

    Resolution
    Webhook delivery resumed immediately after reverting to the original servers. The updated IP addresses for the new infrastructure have been provided to the customer. Once their network configuration is updated to allowlist the new IPs, we will coordinate a smooth transition back to the upgraded environment.

    Next Steps and Preventive Measures
    We originally provided our IPs to the customer in 2021 so they could whitelist CometChat, which preceded our current standard information-sharing workflow. Going forward, we have added them to our standard distribution process and will proactively notify them of any IP changes.

    We appreciate the customer's collaboration and understanding and remain committed to providing a reliable and high-performance platform.

  • Monitoring
    Monitoring

    During the maintenance window starting at 7:00 AM on 29th May, a migration to new servers was executed as part of our infrastructure upgrade. The migration was completed successfully by 8:30 AM. Thereafter, the system was closely monitored to ensure stability and optimal performance.

May 2025 to Jul 2025

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